Placement of your order with Shimarz.com indicates that you have read & accept without exclusion all our policies terms and conditions. If You Do Not Understand Any of These Terms It Is Your Responsibility to Ask!

PAYMENT: We accept Visa, MasterCard, Discover or American Express. PayPal and Bank Transfer.

DAMAGED ITEMS: We are NOT responsible for any damaged items. Once your order leaves our warehouse we have no control over the handling of the shipment to you. We strongly advise you to deal with the carrier. Our promise to you is that your order is in great condition for resale on our final inspection before handing over to the carrier of your choice. We advise you to include shipping insurance for the value of your shipment order.

We cannot be held liable for any loss, costs, damages, or charges incurred as a result of delivery of goods to you to your chosen destination.

RETURNS: Please Order Carefully. We Cannot Accept Any Returns. DO NOT SEND MERCHANDISE BACK.

REFUNDS: We can NOT make refunds to you once the order has been processed into production.

CHECK YOUR ORDER: Please double check your order before you pay on our website or bank to bank transfer. We cannot edit the order as the order is automated and processed. Once your order has gone into processing, we can not edit the order in anyway.


SAMPLES: We do NOT send out free samples as these are high quality products. That's why we have a very low MOQ to help you out. If you would like samples of the real product then a payment to cover the product price and shipping will be needed.

SHIPPING CHARGES: Our prices do NOT include shipping charges. We can get you the best shipping quote from our shipping broker at very competitive rates. You are responsible for all importation shipping costs, including duties & taxes to it's destination.

ORDER COMPLETION: Depending on the order size we will provide an estimated completion time.

TAXES: You are responsible to pay your own personal or business sales/federal taxes in your own country.

SELLING ONLINE: If you would like to sell our products on Amazon then you will need to agree with our additional terms & conditions. This is because we already sell on Amazon. You must contact us to confirm before you start selling on Amazon.

IMAGES/PRODUCT DESCRIPTIONS: You can use our images/product descriptions for your website after you have completed an order with us. You can download from our website or email us and we can send them to you. All images are the property of Shimarz Ltd and can not be edited/modified in any way.


Updated on 16th September 2020.